• Purchasing Online
  • Product Information
  • Payment
  • Shipping and Delivery
  • Returns

Purchasing Online

    • How do I shop prattdaddy.com?
    • There are several ways to browse prattdaddy.com. Visit our navigation bar found at the top of every page and simply roll your cursor over the relevant section to open a drop-down menu. You can then shop by color or shop all of the products in each collection. Our Metaphysical Library will guide you on the benefits of each crystal and, when clicking on the crystal type, show you all of the products that we currently have available of that type. If you are looking for a specific item, our search box is located on the upper right hand corner of our page. You may search for products by name, color, style or category (including birthstone, zodiac sign, day of the week, and numerology).

      When you have made your selection, select a quantity and “ADD TO CART”. Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on “CHECKOUT” to be led through the checkout process. Please review our Return Policy before completing your purchase. If you have any questions or concerns, please contact us via email at info@prattdaddy.com.

    • Can I cancel or modify my order?
    • Orders cannot be cancelled or modified once they have been successfully submitted. We advise you to review our Return Policy before completing your purchase. All items are considered final sale and cannot be returned to prattdaddy.com for a refund, unless the item is defective. Once an order has been confirmed, it cannot be cancelled. If for any reason we are forced to refund a cancelled order or item, the client will forfeit processing fees of at least 60%. Orders that are unclaimed at customs will also forfeit processing fees of at least 60%.

    • What are the benefits of creating a Pratt Daddy account?
    • Creating a Pratt Daddy account allows you to:

      (1) store multiple shipping and billing addresses to expedite your checkout;
      (2) save the contents of your shopping bag for later;
      (3) easily access your current order details and history;
      (4) save credit card information to expedite checkout

Product Information

    • Which Pratt Daddy products are available to purchase on prattdaddy.com?
    • Pratt Daddy products available for purchase online include pendants, bracelets, rings, earrings, fashion, and decor collection items. Products on our website are subject to availability.

      Item not available: If the item you have selected is not available online select “EMAIL WHEN AVAILABLE”.

    • How are your crystals sourced?
    • Taking crystals from the Earth in an unethical way will affect the energy of the stone. At Pratt Daddy, we always get our crystals directly from vendors with whom we have built trusting relationships. We will purchase from Gem Shows, ethical mines and their distributors, and even miners themselves.

    • How do I care for my Pratt Daddy jewelry?
    • Please note that we recommend you speak to a professional jeweler when using any cleaners on your jewelry. We are not responsible for your jewelry being damaged by cleaning products or general wear and tear.

      (1) Take off your jewelry before you perform any sports or activities that would cause excessive sweating, as well as before showering, bathing or entering the water.
      (2) Try not to expose your jewelry to everyday chemicals such as hair products, cosmetics, perfumes, or direct sunlight, as they are likely to damage them. Keep them away from vinegar, lemon and acidic foods as well.
      (3) Gently clean your jewelry with a soft, clean cloth to maximize the shine.
      (4) Store your jewelry in your Pratt Daddy drawstring purses. This is the best way to protect your jewelry from external elements. If not, you can also put them in wooden boxes with walls lined with foam or lay them on soft cotton wool.
      (5) Keep your chains clasped to keep them from getting tangled.
      (6) Ask your local jewelry maker to inspect your jewelry on a regular basis for any damage. Try yourself not to harm it too much by dropping it or keeping it along with other sharp jewelry.
      (7) Use silver ‘dip’ type cleaners for cleaning silver jewelry. It is safer and the most effective way to retain shine in jewelry but don’t leave your jewelry in the dip for more than a few seconds. Make sure you dry them properly post cleaning. Don’t use silver ‘dip’ cleaners on gold jewelry. Make use of jewelry cleaners intended solely for the purpose of cleaning gold. Regularly polish your platinum and silver jewelry to avoid tarnishing. Polish them weekly or at least once a month (necessarily).
      (8) Gemstone jewelry needs to be taken extra care of, and you can do this by cleaning it with a soft brush and mild soapy water. You may also clean these items using jewelry cleaning solution as recommended by a professional.
      (9) Avoid using abrasive cleaners on jewelry. The chemicals in these cleaner are extremely harsh; and are likely to strip the metals. Use them only for silver and gold; and only when it is necessary since they aren’t always the best solution.

    • Where do I find items that I have seen in the press/magazines/social media?
    • For inquiries about Pratt Daddy products, please email us at info@prattdaddy.com. Please include a photo if available. Emails will be responded to within 1-2 business days.

Payment

    • Which payment methods do you accept?
    • Pratt Daddy accepts the following forms of payment for online purchases:

      (1) Visa
      (2) Mastercard
      (3) American Express
      (4) Discover
      (5) JCP
      (6) Diners Club
      (7) Shopify Pay
      (8) Apple Pay
      (9) Google Pay
      (10) PayPal
      (11) Amazon Pay
      (12) Installments by Afterpay (USA)

      Pratt Daddy gift cards are also accepted online and can be purchased directly through prattdaddy.com.

      Please note that your billing address must match the address on your credit card statement.

      If payment is not accepted online, please contact your bank for approval of your transaction or select an alternate form of payment. Please note that your billing address, phone number, and email must match the information on your credit card statement.

    • How does Afterpay work?
    • Pay for your purchase over 4 equal installments, due every two weeks. You’ll pay your first installment at the time of purchase, and the remainder over time.

      Afterpay is always zero interest, and there are never additional fees when you pay on time. The only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

      You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Delay the pay, not your gratification.

    • When will my credit card be charged?
    • The customer’s payment method is authorized and charged automatically.

    • Can I use multiple methods of payment?
    • At this time we only accept one (1) form of payment per order, with the exception of orders using a remaining gift card balance that is less than the total of the order. In this case, the gift card balance will be applied to the total and a second (2) form of payment can be used to complete the purchase.

Shipping and Delivery

    • Which shipping options are available and what are the shipping fees?
    • Prices *do not* include shipping, taxes and duties.

      Orders are shipped from Los Angeles, CA, as soon as possible after the order is placed, payment is received, and the order is processed. Please allow 2-4 business days for order processing. Please keep in mind when ordering gifts there is still a processing time for your order regardless of the type of shipping you select. We do not ship orders on weekends or holidays.

      Shipping costs will be determined during the check-out process. Cost is dependent on factors such as order size, delivery zip code, and speed of delivery. We offer the following options:

      *Domestic*
      UPS Ground - 1-5 Business Days
      UPS 3 Day Select - 3 Business Days
      UPS 2nd Day Air - 2 Business Days
      UPS Next Day Air Saver - 1 Business Day (End of Day Delivery)
      UPS Next Day Air - 1 Business Day (1030 AM to 12PM Delivery depending on Zip Code area)

      *International*
      UPS Standard (Canada Only) 2-7 Business Days
      UPS Standard (Mexico Only) 2-6 Business Days
      UPS Worldwide Expedited 2-5 Business Days
      UPS Worldwide Saver 1-3 Business Days

      * Reminder that these shipping times do not include the time it takes to process your order. Pratt Daddy cannot be held responsible for shipments arriving later than these timeframes nor for any unanticipated delays caused by inclement weather, incorrect/incomplete addresses, customs holds, or other factors beyond our control.

      * Every country has different custom charges per US delivery and amount spent. Please keep in mind for ordering overseas as your merchandise might require additional custom charges when arriving in your country.

      * For all customers shipping orders to an international location, please provide an accurate phone number and email address when processing your order. Your countries’ customs entity may need to contact you before your package is allowed to clear.

      * Special note for all customers shipping to Canada. Per Canadian customs rules, the receiver must authorize a broker so that the order can be cleared through customs. Please provide an accurate phone # and email address when processing your order. If you would like UPS to clear your package you can contact UPS Canada Brokerage at 800-263-8125.

      * In order to receive real-time shipping alerts, we recommend signing up for UPS My Choice (https://www.ups.com/mobile/deliveryplanner?loc=en_US). This will allow you to keep track of all your orders and even allow you to change your delivery preferences! Enrollment is free and highly recommended for the best possible shipping experience.

      *You are responsible for any additional taxes and duties.* We cannot pre-determine customs fees and Pratt Daddy is *NOT* responsible for any fees charged by customs. If you decide to refuse any shipments from Pratt Daddy, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package.

    • Can I ship internationally?
    • We are currently shipping worldwide.

    • Can I ship to multiple addresses?
    • We can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.

    • How can I track my order?
    • Pratt Daddy will send you several emails during the order process to keep you informed of the status of your purchase. It will take to two to four (2-4) business days to process your order for shipment. Processing time may increase during peak/holiday periods. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order status.

Returns

    • What is your return policy? How many days do I have to return a product?
    • PRATT DADDY WILL ONLY FULLY REFUND AN ITEM TO THE ORIGINAL FORM OF PAYMENT IF IT IS DEFECTIVE. ALL OTHER REASONS FOR RETURN WILL BE GIVEN STORE CREDIT ONLY.

      Please keep in mind that once an order is placed and processed, no changes can be made to that order. You have five (5) days after you receive your item(s) to be eligible for a return. To complete your return, we require a receipt, packing slip or proof of purchase, as well as original packaging.

      Merchandise that has been worn, used, altered or damaged will not be accepted.

      Merchandise returned to prattdaddy.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

      For more information, please review our full return policy.

      For updates regarding your return, please contact info@prattdaddy.com and include the return tracking number. Emails will be responded to within one to two (1-2) business days.